ANALISIS PERSEPSI DAN EKSPEKTASI MAHASISWA TERHADAP PERAN DAN FUNGSI DOSEN PEMBIMBING AKADEMIK
DOI:
https://doi.org/10.51143/jksi.v5i2.249Abstract
Academic supervisors are the most appropriate resource for students to complete their education process. Supervisors can
also act as motivators, consultants and collaborators. This study aims to analyze students' perceptions and expectations of
the role and function of academic advisors at the Poltekkes Palembang by emphasizing the dimensions of tangible,
reliability, responsiveness, assurance and empathy. This study used the Importance-Performance Analysis (IPA) method
and mapped into a Cartesian diagram. Measuring the overall level of student satisfaction was using the Customer
Satisfaction Index (CSI). The sample of this research was 228 Poltekkes Palembang students who were selected using
proportional stratified random sampling technique. Data collection was using a questionnaire sheet with a Likert scale
and analyzed using analysis of the level of interest and customer satisfaction. The statistical test showed that the attribute
that has the most satisfactory performance was the appearance of the academic supervisor with a mean of 3.28, while the
attributes that need to be prioritized for improvement were special attention to individual students with a mean of 2.42.
Through the calculation of CSI, the value was 73.7% (0.66-0.80). This shows that the index of student satisfaction with the
role and function of academic advisers was in satisfactory criteria. The performance of lecturers as academic advisers
must be improved and become a lecturer 's attention, especially in several attributes, namely the closeness of the
relationship, attention to student difficulties, providing information, and monitoring student academic development.
Keywords: academic supervisor, perception, student expectation.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with Jurnal Keperawatan Suaka Insan (JKSI) agree to the following terms:
1) Authors retain copyright and grant Jurnal Keperawatan Suaka Insan (JKSI) right of first publication with the work simultaneously licensed under a Creative Commons Attribution License CC BY that allows others to remix, adapt, and build upon the work with an acknowledgment of the work’s authorship and initial publication in this journal.
2) Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., submit it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
3)Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as this can lead to productive exchanges, as well as earlier and greater citation of published work (see the discussion about The Effect of Open Access).