ANALISIS PERSEPSI DAN EKSPEKTASI MAHASISWA TERHADAP PERAN DAN FUNGSI DOSEN PEMBIMBING AKADEMIK

Authors

  • Intan Kumalasari Poltekkes Kemenkes Palembang

DOI:

https://doi.org/10.51143/jksi.v5i2.249

Abstract

Academic supervisors are the most appropriate resource for students to complete their education process. Supervisors can
also act as motivators, consultants and collaborators. This study aims to analyze students' perceptions and expectations of
the role and function of academic advisors at the Poltekkes Palembang by emphasizing the dimensions of tangible,
reliability, responsiveness, assurance and empathy. This study used the Importance-Performance Analysis (IPA) method
and mapped into a Cartesian diagram. Measuring the overall level of student satisfaction was using the Customer
Satisfaction Index (CSI). The sample of this research was 228 Poltekkes Palembang students who were selected using
proportional stratified random sampling technique. Data collection was using a questionnaire sheet with a Likert scale
and analyzed using analysis of the level of interest and customer satisfaction. The statistical test showed that the attribute
that has the most satisfactory performance was the appearance of the academic supervisor with a mean of 3.28, while the
attributes that need to be prioritized for improvement were special attention to individual students with a mean of 2.42.
Through the calculation of CSI, the value was 73.7% (0.66-0.80). This shows that the index of student satisfaction with the
role and function of academic advisers was in satisfactory criteria. The performance of lecturers as academic advisers
must be improved and become a lecturer 's attention, especially in several attributes, namely the closeness of the
relationship, attention to student difficulties, providing information, and monitoring student academic development.
Keywords: academic supervisor, perception, student expectation.

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Published

2020-12-10

How to Cite

Kumalasari, I. (2020). ANALISIS PERSEPSI DAN EKSPEKTASI MAHASISWA TERHADAP PERAN DAN FUNGSI DOSEN PEMBIMBING AKADEMIK. JURNAL KEPERAWATAN SUAKA INSAN (JKSI), 5(2), 192–197. https://doi.org/10.51143/jksi.v5i2.249

Issue

Vol. 5 No. 2 (2020): Jurnal Keperawatan Suaka Insan (JKSI)

Section

Articles

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